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Thursday, January 25, 2007

iPod + iTunes + iPhone = iCuffs

They may be good at design, but Apple could certainly use a lesson in customer service: Want an iPhone? Beware the iHandcuffs - New York Times. They might be well served to take a page from the Southwest Airlines book of customer service before someone comes along who can compete on the design level and has the customer care mentality to boot. Of course, lucky for apple, in some, if not most, pockets of society appearances rule and in that corner of the marketplace they are the champ. Hey all you anti-Microsoft folks who are patrons at the Church of the Mac (and I'm not putting a vote in for Microsoft here, but it's gotta be said), Apple ain't exactly gettin' it right either. Their commercials are pretty funny though.

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